Returns

No-fuss 30 day returns for total peace of mind 

Can I return my item for a refund or exchange?

• To be eligible for a refund or exchange, you must return any unwanted items with 30 days of receipt. 
• Items must be unused, unwashed (for soft furnishings) and in the original condition.
• For exchanges, contact us at rhoom.service@rhoom.com. Once your returned items are received, we'll dispatch your exchange items and cover the cost of the outbound postage. 
• If you return a part of your order, and by doing so your order total falls below the threshold for any discount codes used on that order, the discount originally applied will be deducted from your refund total. 

What if my item is damaged when it arrives, or I was sent the wrong item?

Our dispatch team checks your items to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, please email us at rhoom.service@rhoom.com within 30 days. It really helps if you send us a few photos of the damage or any other issues.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and credit will automatically be applied to your original payment method within 10 working days.

Delivery fees are non-refundable.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your bank, or credit card company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email us at rhoom.service@rhoom.com

Sale or discounted items will only be refunded to the price the individual customer paid for that item.