Returns and exchanges, made simple
£2.95 flat fee return label (deducted from your total refund amount)
Return through your local Collect+ store in over 7,000 locations
No printer required, just show the barcode at your nearest drop-off point
Open 7 days a week, early until late
Can I return my item for a refund or exchange?
- To be eligible for a refund or exchange, you must return any unwanted items with 30 days of receipt.
- Items must be unused, unwashed (for soft furnishings) and in the original condition.
- For exchanges, the return label and outbound postage is free, we'll settle the difference (send you a payment link or issue you a partial refund) before your replacement item is dispatched.
If you wish to return via your own chosen courier instead of through our online returns portal, our returns address is:
Unit 10 Duchess Street Industrial Estate
What if my item is damaged when it arrives, or I was sent the wrong item?
If you need to return an item because it's damaged upon arrival, or because of something we've done wrong, we won't charge you for the return label.
Our dispatch team checks your items to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, please email us at email@example.com within 30 days. It really helps if you send us a few photos of the damage or any other issues.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and credit will automatically be applied to your original payment method within 10 working days.
Shipping fees are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your bank, or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at firstname.lastname@example.org
Sale or discounted items will only be refunded to the price the individual customer paid for that item.